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Updated: May 2008
ReCellular sells product in a variety of conditions with specific warranty periods for each product line. Please review our list of products and warranties:
ReCellular Call Tested (RCT) – ReCellular offers a standard 30-day warranty. Customers must notify ReCellular Customer Service of any defects within 30 calendar days from date of invoice. ReCellular will offer exchange or credit for all valid returns. Find out more RCT product.
ReCellular Functionally Tested (RFT) – in progress
ReCellular Signature Series (RSS) – ReCellular offers a standard 90-day warranty for refurbished product. Customers must notify ReCellular Customer Service of any defects within 90 calendar days from date of invoice. ReCellular will offer exchange or credit for all valid returns. Find out more about RSS product.
Batteries & Chargers – ReCellular offers a standard 90-day warranty for tested batteries and chargers. Customers must notify ReCellular Customer Service of any defects within 90 calendar days from date of invoice. Find out more about batteries and chargers.
Components – ReCellular offers a standard 30-day warranty for tested components. Customers must notify ReCellular Customer Service of any defects within 30 calendar days from date of invoice. Find out more about components.
Programming, Flashing and Unlocking Services – ReCellular warranties all programming, flashing and unlocking services for 30 days. Any handset received from ReCellular for which services were performed and is found to be incorrectly programmed, flashed or unlocked per the written specification provided by the customer, shall be returned for correction. ReCellular does not warranty handsets serviced if deemed defective, that are found to be caused by customer tampering or incorrectly using the handset and/or its software. ReCellular does not verify proper function of the phone upon its receipt from the customer. ReCellular does not warranty for any phone damaged during the programming, flashing or unlocking process. Handset software may be destroyed as a result of programming, flashing or unlocking. ReCellular will not provide any credit or replacement for handsets damaged during any service process.
Used/Untested (RUS), Repair Stock (RRS), Beyond Economical Repair (BER) – ReCellular offers no warranty for these product lines.
For warranty applicable returns, ReCellular reserves the right to replace defective product with the same model or credit the customer’s account for future purchases. Any missing product or product which has been physically opened or processed in any way beyond the originally shipped condition may result in a decrease or full forfeiture in replacement value.
Customers must obtain a Return Merchandise Approval (RMA) prior to returning any product and must follow the shipping instructions provided to ensure product is received by ReCellular in the same condition it was shipped to the customer.
Learn how to obtain your Return Merchandise Approval quickly & easily!
Obtaining your Return Merchandise Approval (RMA) - ReCellular has simplified its return process with 3 convenient ways to obtain your Return Merchandise Approval (RMA).
You will have 30 days after your Return Merchandise Approval is issued to send in your product. Once the product lands at our facility, we will process your return and report the outcome within 5 business days. For valid returns, you will have the choice to replace the defective product or we can issue a credit to your account for future purchases. If your product does not arrive within 30 days after the RMA is issued, ReCellular reserves the right to cancel the Return Merchandise Approval.
If you have any questions or concerns regarding our Warranty and Return Policy, please email us at customerservice@recellular.com or call 1-800-426-2990 or 1-734-205-2251.